All who have accomplished great things have had a great aim, have fixed their gaze on a goal which was high, one which sometimes seemed impossible....

December 6, 2008

In the words of Jodie Sweetin ....How Rude!

Customer Service: Assistance and other resources that a company provides to the people who use or buy its products or services.

So when I call your store and ask if you have an item in your store, so that I can avoid driving to every location in the St. Louis area to find it, you check and see, right? Then you kindly let me know whether or not you have it and if you do then they can come and purchase it, right? One would think so.

So I call a certain clothing store ::cough Forever 21 cough:: in search of this little number

The Margaux Lace Dress I saw on their website. After I spent 3 hours scouring 3 stores to find this dress yesterday:

With no luck I might add, I wasn't about to spend another 3 hours looking for another freaking dress. My bright Idea? Call the stores and see if they have it in stock so I don't have to run around in the cold and in busy malls on a Saturday.

I was hung up on when I called the first store. They picked up, I heard laughing and the phone clicked off. Tried again, no answer. So I call the second store. The girl on the other end proceeds to tell me she doesn't look for items for customers because that's not her job. I asked her if I could speak to someone who could help and she then tells me she is the manager and she is not helping me. Ya right you are the manager. Whatever. So then I try the 3rd store and at first the call was friendly and I ask if they have this dress in or if they plan to get it in anytime in the next week and the lady puts me on hold. Another woman picks up and asks what I am looking for again. I tell her and she puts me back on hold. After 10 minutes someone else gets on the phone with me and says "Hello" I said "Hi, I was put on hold. Someone is looking for a dress for me" then she says "Oh, I think the girl helping you just went to lunch. She must have forgotten you". I hung up.

Wow. You have to be kidding me. If this dress saga continues I will be wearing my PJ's to the office Christmas Party.


Mary said...

That's what happens when a store is run by teenagers. I hope you have some luck finding a dress you like!

Maria said...

Some of these kids working in these stores need a reality check (especially the little diva who said she doesn't look for items for Customers).

Morissa said...

OMG you need to go somewhere else for a dress. The teens in that store think they rule the world.